Neo Japan Express
About
Japanese
Price Range : Under $10 ($)
Location
Adress: 4104 Surles Ct Ste 4, Durham, NC 27703
Phone: (919) 941-5500
Work Hours
Business info
- list_altTakes ReservationsNo
- directions_carDeliveryYes
- move_to_inboxTake-outYes
- credit_cardAccepts Credit CardsYes
- local_parkingParkingPrivate Lot
- local_parkingBike ParkingYes
- accessibilityGood for KidsYes
- groupGood for GroupsYes
- volume_upNoise LevelAverage
- local_barAlcoholNo
- transit_enterexitOutdoor SeatingNo
- wifiWi-FiNo
- tvHas TVYes
- fastfoodCatersNo
Reviews
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Renee P
Speedy service. Food is good. I've only had the hibachi shrimp, no broccoli, no onions. They lose a star because the Asian lady that works there is always on her phone yapping loudly every time I go there. Yum yum sauce is delicious, ginger sauce is a little too strong for me but my fiance loves it.
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Khyre Jamaal
Quality. World Class Customer Service. Absolutely Mouth Watering. Visual: It is clean! Service: There's a 7 1/2 years old boy who took my order as if he was 29 years of age. I was in complete and total shock. His customer service was far more greater than a McDonalds worker who had been serving burgers for 3 years. Food: The food was incomparable! It was consistent and inevitably seasoned to perfection!
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Parkwood HOA
The food is okay and the service was good when I was in there but I would recommend that all patrons CHECK THEIR PLATES before leaving. I ordered a trio with chicken, shrimp, and steak to share with my little one and I also got egg rolls. My meal only had 3 shrimp in a TRIO PLATTER. When I called back to speak with the manager with the question regarding portion sizes (I have NEVER gotten a trio from ANYWHERE with that small amount of shrimp, especially with their shrimp being so small.) Rather than correcting the error (telling me i have 5 when I am LOOKING AT THREE) the manager lady decides to argue with me about what the difference in chicken and shrimp looks like, insisting that i "look underneath everything because she knows she put 5 shrimp on my platter and she made it herself". Meanwhile I am LOOKING AT THREE SHRIMP ON MY PLATE. My son loves shrimp and so do I....So this aggravated me a little but not more than the back and forth match with this lady on the phone. I will probably never come there again because of this. It could've been a simple resolution to make sure that your customer is satisfied, but instead I got treated like an idiot who doesn't know what shrimp looks like or as if I am some broke person calling trying to get "extra or free food" which is not the case. Hopefully, someone in management will read this and reevaluate how you all handle your customer concerns and complaints.
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Danielle Williams
Hidden Gem!! Amazing!! Definately recomend this place great quality and price. A little skimpy on seasoning but i am sure they are on trend for the area. Such great staff. A sweet mom working there helping her son do his homework so cute.
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solowem gmail
Fast service and food was good. The restaurant was clean.